Shipping & Returns

Shipping & Returns

Delivery, Tracking, Damages
Delivery

We offer flat rate shipping Australia wide and we offer free Australia wide parcel post on all orders over $50.

Domestic - Australia - Free on orders over $50 AUD

  • Parcel Post - $10 - 2-8 Business Days
  • Express - $20 1-4 Business Days

International 

  • Standard - 6-15 Business Days - $25

Please note: Each country have their own import tax and duty laws, which may incur additional fees when arriving in your country, please check with your country purchase limits before purchasing, we will not cover this fee when it arrives in your country.

 Track Your Order

We ship all of our orders via Australia Post. Once your order is shipped, you will receive a confirmation email which will include a Tracking Number. You can also view in your account.

 Changed Your Mind?

We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your crystal energy! So we will do everything we can to help. Due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale. That being said, if there is a problem with your item, please reach out to us within 30 days of receiving your order and we can organise a refund/exchange free of charge. Happy customers make for happy crystals!

 My Item is Damaged

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty or damaged product from us. If, on the rare occasion, this does occur please contact us at hello@crystalandstone.com.au and we will do everything we can to sort out this issue.